Over the last 22 months we’ve been able to set up reporting for our Mainframe, Windows (incl VMWare servers), AIX and WAN and LAN infrastructure. On each of these platforms we have been able to implement reporting, using a variety of sources, and written reporting for daily, weekly, monthly and quarterly intervals – including a range of parameter driven reports that help with problem diagnosis.
I have received very positive feedback from our front-line technical support. Captell’s support for automation has saved me an enormous amount of time. Once a report has been set up it requires no further effort – data collection, retention and publication & delivery are all taken care of so I am able to spend much more time on high-value work rather than ‘housekeeping’ existing systems. This has helped to identify opportunities for cost-reduction as well as service improvement.
One unexpected benefit of our approach is that we can capture and analyse high granularity data. Because of the aggregation hierarchy designed into many off-the-shelf monitors we found it difficult to identify problems once the data was more than a few days old because the monitor had started aggregating to hourly average values. Through the use of high frequency data over longer periods, better statistical techniques and more high-value analysis time, we have been able to identify capacity and performance problems previously undetected.
I believe our investment in Captell has proven very successful.
ICT Capacity Planner
Dept Veterans’ Affairs