A large mining company adopted Captell initially for use in generating capacity management reports for the 4,500+ wintel servers in their network. They utilise SCOM for monitoring and had a data warehouse of over 1 billion records. Utilising the Captell sample database our consultants processed all the data in their SCOM database to produce detailed reports on each server along with business unit summaries that grouped server utilisation by business unit.
Following on from the capacity reporting success the client has reengaged our services to implement reporting across a broad range of IT Service management areas such as providing:
- a dashboard style report to each business unit in the group, see a sample Customer Dashboard .
- a global view various aspects of IT service delivery, see a sample Global Performance Report.
- an availability and capacity report that reports service level against their global service catalogue, see a sample Availability And Capacity.
We continue to be engaged by this client to provide advice and deliver quality IT service maangement reporting.
(Client name kept confidential on their request.)