Performance monitoring and reporting are essential for continually improving the effectiveness IT services, and a critical tool for managing them. After all, if you don’t know where you are, how can you get where you want to be? But how do we get good monitoring and reporting started? We have developed a pragmatic approach to implementing ITSM reporting by getting the basics right first time, up front, with 3 key components:
- A coordinated approach to IT reporting, developed with the business;
- Automated infrastructure to collect, collate and summarise the data;
- Effective presentation through reports that can be readily used;
This paper considers the third of these – how to present the data and information we collect. Read more here.