Reporting Services

Captell CMC and Captell Enterprise Solutions for ITSM Reporting

Sample single page IT service management dashboard report

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This single page report was created for a large resources group who needed the dashboard to be available on the first day of each month for each of their 90 companies in the group. We developed the report using Captell Enterprise to fully automate data collection from 40+ different sources and produce the 90 separate report documents.

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Download the Customer Dashboard sample pdf here

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ITSM Reporting Services

We translate your flood of IT performance and monitoring information into simple, effective, automated reports that let you manage, forecast, and plan for the future at a business level, and regularly track performance against the plan.

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Since 2004, ITSM Reporting Services has been providing Australian and international clients with robust, enterprise grade reporting solutions. Across a range of business operations and activities, including IT service management and ITIL, through to asset management and capacity management. Our solutions are vendor and platform agnostic, and excel … Read More

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We offer a catalogue of services focused specifically on IT service management reporting.  From understanding your service catalogue and designing suitable performance metrics, through reporting infrastructure design and implementation, to regular maintenance and BAU operation, ITSM Reporting Services delivers a comprehensive solution to for your … Read More

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With the introduction of Captell, IT management reporting standards could be centralized.  Given that the rest of the IT department relied on and used normalized data the significant advantage Captell … [Read More...]

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