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Captell CMC and Captell Enterprise Solutions for ITSM Reporting

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Accurate

Accurate information from timely reports.

Automated reports remove potential errors.

In-built data validation processes.

Your reporting system must be as accurate and as up to date as practically possible; publish a few reports that are out of date or just wrong, and the credibility in the reporting system is lost.  Lost credibility is extremely hard to recover.

Designing and implementing your reporting system in a considered well planned way is just one of the steps we take to ensure your reporting is accurate.Accuracy

Utilising tried and true procedures for requirement gathering, report design and implementation ensures you have a well-structured, documented reporting system that is easy to maintain and hence retains its level of accuracy.

Including data validation steps to clean and reformat your source data reduces the impact of external uncontrollable factors such as data corruption in an operational system the feeds the reporting.

Providing automation both in data importing and report/document generation also lifts the level of accuracy to a high degree. Reducing the human effort by automation increases accuracy, reliability and general acceptance of your ITSM reports.

Providing a regular review of existing reports to ascertain their fitness for purpose in a changing environment ensures your reports continue to meet your requirements and expectations.

These are just some of the ways in which ITSM Reporting Services assists you in providing accurate IT service management reports.

Learn more about Captell Enterprise and Captell CMC.

Contact us  for more information or a chat on how we can help you continually improve your IT service management through reporting.

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ITSM Reporting Services

We translate your flood of IT performance and monitoring information into simple, effective, automated reports that let you manage, forecast, and plan for the future at a business level, and regularly track performance against the plan.

Contact Us Now

Give us a call or enquire using the contact form. We'd love to discuss your current reporting systems, and discover how Captell can improve your reporting processes … Click for contact details

Products

Since 2004, ITSM Reporting Services has been providing Australian and international clients with robust, enterprise grade reporting solutions. Across a range of business operations and activities, including IT service management and ITIL, through to asset management and capacity management. Our solutions are vendor and platform agnostic, and excel … Read More

Services

We offer a catalogue of services focused specifically on IT service management reporting.  From understanding your service catalogue and designing suitable performance metrics, through reporting infrastructure design and implementation, to regular maintenance and BAU operation, ITSM Reporting Services delivers a comprehensive solution to for your … Read More

Case Studies

Energy Distribution Company

In 2012, ITSM Reporting Services were engaged by an energy distribution company to provide Captell Enterprise Reporting software and services to help improve their Capacity Management activities, in … [Read More...]

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Testimonials

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With the introduction of Captell, IT management reporting standards could be centralized.  Given that the rest of the IT department relied on and used normalized data the significant advantage Captell … [Read More...]

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