The 907 – Baseline comparison report identifies any matric whose utilisation pattern differs significantly from that predicted during the annual planning process. Metrics that differ fall into one of 4 categories:
- Metrics that the plan predicted would breach but are now not likely to breach
- Metrics that the plan predicted would not breach but are now likely to breach
- Metrics that are now predicted to breach early
- New devices and metrics that are currently predicted to breach
The 909 – Annual Planning report identifies all metrics that are predicted to breach their defined thresholds during the planning period. This information is used as input to the planning process.
Here is another sample report taking many different service management metrics and reporting them against a COBIT framework.
This single page report was created for a large resources group who needed the dashboard to be available on the first day of each month for each of their 90 companies in the group. We developed the report using Captell Enterprise to fully automate data collection from 40+ different sources and produce the 90 separate report documents.
Your existing monitoring and alerting solutions provide a good tactical alerting capability but this only notifies you when problems occur. Captell CMC processes all manner of technical and business data to create strategic alerts and capacity plans. This gives you the ability to fix issues before they occur, avoiding downtime and reducing costs.
Take a quick look at what Captell CMC delivers.
We are very pleased to announce that there is a new version of Captell RDL manager available for client download. A number of improvements and fixes have been included in this release, see the change log below:
Captell RDL Manager is a small utility application that provides a simple windows desktop interface for managing Reports in SQL Server Reporting Services. With RDL manager you can:
- Export data source definitions to RDS files;
- Bulk Import RDL files from RDL manager or Reporting Services or other utilities;
- Bulk Import RDS files from RDL manager export;
- Change the data source of a report;
- Edit a report;
- Delete reports and folders or reports;
- View a report;
- View the dependencies of a report; and
- Create and manage Reporting Services folder structure.
Click here for more information
7.0.1 – Change Log
- Corrected the ICON that appears in the task bar.
- Ensure the RDL Manager installer doesn’t require Administrator privileges to start installer. Note: you may still need Admin privileges to complete the installation.
- Added view Change Log option to the Application Menu.
- Removed user information from Setup dialogs.
- Updated the default trial license agreement.
- Fixed Component One licensing message that pops up occasionally.
- Moved Options to Application Menu.
- Changes to Report Service URL or Report Manager URL are now retained across sessions.
- Moved Help button to Quick Access Toolbar.
- Added Exit and Help button to Application Menu.
- Main form is now disabled during Import or Export operations.
- Message is no longer shown when the user cancels the Choose folder for export dialog.
- Standardised message and error display.
- Expanded\collapsed state of the report tree is maintained throughout the session.
- New menu item to show dependent items.
- Added a link on the Data source editor dialog to just to www.connectionstrings.com connection string reference site.
- Ensured only main form and view report forms are visible on the task bar
- Corrected tab order of controls on forms
- Updated new folder form
- Ensured correct tool tips etc.
We’ve said it before but it’s worth repeating. A useful and effective ITSM reporting system is a key aspect of IT Service Management delivery and continual improvement. Here are the 6 characteristics of a sound ITSM reporting system, and if your current reporting isn’t living up to these standards, you should expect major benefits out of some basic improvements:
- Independent, and
If you haven’t got all these bases covered – maybe we can help you!
Eating an elephant in one bite will leave a lump in anyone’s throat!
Smaller bites make for a more pleasant meal, and let you chew your food properly.
IT Capacity Management can be a huge meal, but taking it one bite at a time will let you digest even the largest IT environment successfully.
This paper breaks down the 4 key components you need to implement a simple, effective, automated system to cure “IT indigestion”.