With the introduction of Captell, IT management reporting standards could be centralized. Given that the rest of the IT department relied on and used normalized data the significant advantage Captell delivered was that it could work with de normalized, non summarized data and could drill down far deeper to actual incidents rather than be held to higher levels such as interval data. This ensures that a full forensic capability can be applied to all the departments’ data if required.
The previous reporting effort was a ‘cut and paste’ process and not the most exciting of workloads to do. Captell’s automation of the reporting cycle has allowed us to focus our expertise on the more productive and rewarding aspects of capacity planning such as analysis and forecasting and new reporting options. As our skill level with the product increased so did the breadth and variety of reports extracting greater knowledge from the Department’s data. A more motivated team means a more stable team, keen to work with other business units to achieve departmental goals.
Due to the ease of use of the product, the rich publishing options and automation of report generation the Department noted the accuracy, currency, completeness of the knowledge transfer from the Capacity Management team to Senior Manager such as the CIO and CFO has risen to levels not achievable under their previous publishing effort.
Our monthly reporting cycles used to take 2 people 2- 3 days a week to generate and build a report. Ad hoc reporting placed extra demands on the teams time. By utilizing Captell we have our daily, weekly and monthly reports automatically generated and ad hoc reports can be quickly built and generated. The freeing up of 5 people days per week has given us a return on investment with in 4 months.