Cross platform, centralised reporting for all processes and activities.
Consistent reports in a standardised format.
Reports appropriate to roles and requirements.
Your current IT service management operational environment, Change, Incident, Capacity and Performance, Problem, Asset, Finance etc. will be delivering reports; however, these will invariably be of different formats (Word docs, PDF, Web based, Excel, charts or tables) and will be delivered at different times covering different periods. This makes it difficult to gain a holistic view of your IT service management activities.
Captell delivers a centralised reporting facility delivers your IT service management reports in a consistent format, covering a consistent period at a consistent time.
Centralisation also helps you in your efforts of continual improvement in that it allows all concerned to be working from the same page. Operational staff can utilise detailed reports to aid their management of their tasks; middle level managers can see a complete picture of the processes they are responsible for; senior executive can get a consistent view of all IT service management processes in a single document, all coming from the centralised repository utilising the same data.
Not only should you centralise your ITSM process data for reporting but also summaries of your operational business data too; this allows reporting of the effects on business of the various ITSM processes and, conversely, the effect of business on the IT service management processes.
A centralised reporting facility is easier to maintain, easier to update and much more cost effective than separate reporting facilities often managed on individuals desktops in spread sheets or simple unsecured databases.
Utilise ITSM Reporting Services to establish a centralised reporting process in your organisation.
Our processes and systems allow for the quick and easy integration of data from virtually any source providing your organisation with a centralised reporting repository.
Contact Us for more information or a chat on how we can help you continually improve your IT service management through reporting.