Remove labour intensive report creation.
Remove potential human errors.
Save time and money in all your reporting requirements.
Many organisations have quite sophisticated reporting in place but is it cost effective?
Typically IT service management reporting is carried out within the ITSM process; the operational staff being responsible for report delivery. This often results in delays in report delivery as the operational staff spend their time dealing with priority operational matters.
With many different areas delivering reporting there is a significant duplication of skills; each area having to develop their own processes to provide the necessary reports.
This style of reporting is often carried out and maintained using spread sheets or other simple desktop reporting tools, this leads to additional resource costs as the data and reports are manually manipulated.
Centralising the reporting skills allows costly technical experts to focus on managing their environments rather than report production, report automation further reduces costs. With a timely, reliable, accurate reporting system, opportunities for further cost reduction in ITSM and business operations will become evident.
With our well defined processes, exceptional people and reporting product Captell, ITSM Reporting Services can deliver very effective IT service management reporting to your organisation that is both cost effective in implementation and ongoing maintenance; reporting that delivers further benefits and opportunities for cost effective changes in your operational IT service management processes.
Contact us for more information or a chat on how we can help you continually improve your IT service management through reporting.