ITSM Reporting Services have developed processes and procedures that allow a new reporting implementation in a very short time frame.
We can start from your basic reporting requirement and tailor a solution specifically to your needs or if you have a service catalogue in place or under development we can assist in developing appropriate metrics to help you monitor service delivery. See Services for more details.
ITSM also provides a comprehensive training course covering all aspects of Captell usage and report development.
Full documentation is also provided with every Captell installation.
Or contact us directly to discuss your requirements.