Vendor, platform and technology agnostic.
Future-proof – not tied to any specific technology.
Standardised for your business – not the vendors.
All IT service management tools have some built in reporting capability; however they are often focused on operational aspects and don’t deliver the management reports you require. Moreover, reliance on IT service management tool set reporting results in a plethora of different reports in different formats each reporting cycle.
A vendor, platform and technology agnostic reporting solution allows you to combine data from different ITSM processes, providing a more holistic view of your environment. In addition, where several tools are used for the same process the data from these disparate tools can be standardised in the reporting framework to provide a SINGLE view of the process, regardless of the operational tool in use.
Where aspects of your IT service management are out-sourced, an independent reporting facility is invaluable for such tasks as, Invoice and Service level verification.
Changes in underlying toolsets should not affect the process reporting with an Independent reporting facility. The data delivered from one tool set or another can be standardised thus making the reporting side of a tool set transition relatively painless.
Contact us for more information or a chat on how we can help you continually improve your IT service management through reporting.