ITSM Reporting Services Pty Ltd (hereafter “ITSM-RS”) is committed to protecting your privacy, and we comply with the relevant privacy acts in Australia – including the Privacy Act and the Spam Act.
Collection of your Personal Information
We may collect a customer’s personal information (such as email address) and use that personal information for the purpose of providing the services offered on the web site, or information on our products and services if requested. You may submit personally identifiable information, such as your e-mail address, name, home or work address or telephone number through forms in our website. ITSM-RS also collects anonymous demographic information, which is not unique to you, such as your country. There is also information about your computer hardware and software that is automatically collected by ITSM-RS and the analytics program on the site. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by ITSM-RS for the operation of the website, to maintain quality of the service, and to provide general statistics regarding use of the ITSM-RS website. This data is also disaggregated from personal identifiers.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through ITSM-RS public message boards, this information may be collected and used by others.
ITSM-RS encourages you to review the privacy statements of websites you choose to link to from ITSM-RS so that you can understand how those websites collect, use and share your information. ITSM-RS is not responsible for the privacy statements or other content on websites outside of the ITSM-RS and associated family of websites.
Use of your Personal Information
ISTM-RS collects and uses your personal information to operate the ITSM-RS website, provide you with information you have requested, and deliver the services you have requested. ITSM-RS also uses your personally identifiable information to inform you of other products or services available from ITSM-RS and its affiliates. ITSM-RS may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
ITSM-RS does not sell, rent or lease its customer lists to third parties. ITSM-RS may share data with trusted partners to help us perform statistical analysis, provide customer support, or arrange for deliveries.
ITSM-RS does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
ITSM-RS keeps track of the links, documents and pages our customers visit within the website, in order to determine what ITSM-RS content and services are the most popular. This data may be used to deliver customized content and advertising to customers whose behavior indicates that they are interested in a particular subject area.
We will not disclose a customer’s personal information to any third party except, and, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on ITSM-RS or this website; (b) protect and defend the rights or property of ITSM-RS; and, (c) act under exigent circumstances to protect the personal safety of users of ITSM-RS website, or the public; such disclosure may be done by ITSM-RS without notice to you.
Customers can request access to their information at any time, and it will be provided in a reasonable amount of time when requested.
Analytics, Internet Marketing and ‘Cookies’
ITSM-RS uses Google webmaster tools, Google Analytics, and Search Engine marketing such as Google Adwords. These services place and read a cookie in your internet browsers, and may use web beacons to collect this information for our use (if your internet browser security settings are configured to allow it). These cookies do not identify anything about you personally, but do allow us to track generic information about your use of our website, such as which pages you visit, and how long you visit them for. These cookies may also track your activity on our site after you have clicked on a search engine advertisement, and they may also serve you ads based on your prior visit to our website when you visit other websites. You can learn more about the Google cookies and opt out of these at the Google Privacy centre, and there is an internet industry group which runs the Network Advertising Initiative, which allows you to opt out of a range of network advertising beyond what we use here at Crosscut Bay.
Security of your Personal Information
ITSM-RS secures your personal information from unauthorized access, use or disclosure. ITSM-RS secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol or encrypted API’s.
Changes to this Statement
ITSM-RS will occasionally update this Statement of Privacy to reflect company and customer feedback, changes to legislation or regulation, or changes in business practices and offerings. ITSM-RS encourages you to periodically review this Statement to be informed of how ITSM-RS is protecting your information.