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Captell CMC and Captell Enterprise Solutions for ITSM Reporting

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Products

Since 2004, ITSM Reporting Services has been providing Australian and international clients with robust, enterprise grade reporting solutions. Across a range of business operations and activities, including IT service management and ITIL, through to asset management and capacity management. Our solutions are vendor and platform agnostic, and excel at automating the creation of consistent, uniform reports.

Captell Enterprise is our flagship product, that allows for the combination of disparate data sets from any range of sources – as wide as Google Analytics, through to server activity and process performance.

Captell CMC is an out-of-the-box solution for server capacity management.

ITSM provides a full range of professional services with Captell, including installation, configuration, training and support. Working with ITSM Reporting Services, you are guaranteed a robust, long-lasting solution to your reporting problems.

Learn more about our solution architecture and requirements.

latest from our blog

New version of Captell CMC released

Captell CMC (ZIP)  7.3.1.22524  2016-02-12 Captell Capacity Management Capability (Captell CMC) provides data management, summarisation, trending and reporting specifically for Capacity … [Read More...]

ITSM Reporting Services

We translate your flood of IT performance and monitoring information into simple, effective, automated reports that let you manage, forecast, and plan for the future at a business level, and regularly track performance against the plan.

Contact Us Now

Give us a call or enquire using the contact form. We'd love to discuss your current reporting systems, and discover how Captell can improve your reporting processes … Click for contact details

Products

Since 2004, ITSM Reporting Services has been providing Australian and international clients with robust, enterprise grade reporting solutions. Across a range of business operations and activities, including IT service management and ITIL, through to asset management and capacity management. Our solutions are vendor and platform agnostic, and excel … Read More

Services

We offer a catalogue of services focused specifically on IT service management reporting.  From understanding your service catalogue and designing suitable performance metrics, through reporting infrastructure design and implementation, to regular maintenance and BAU operation, ITSM Reporting Services delivers a comprehensive solution to for your … Read More

Case Studies

Medicare Australia

Medicare Australia has been able to reduce costs, improve IT capacity and enhance the availability of services through the use of the Captell reporting system. “We used the system to understand how … [Read More...]

More Case Studies

Testimonials

Improved Governance

With the introduction of Captell, IT management reporting standards could be centralized.  Given that the rest of the IT department relied on and used normalized data the significant advantage Captell … [Read More...]

More Testimonials

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